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Kestrel boosts Customer Service With Improved Pricing System

With more than 1,300 UPVC roofline, cladding, window board and trim products in stock, Kestrel is laying firm foundations for the highest levels of customer service by launching a new easy-to-use pricing and quotations system.

As one of the UK’s leading plastic cladding, fascia and soffit manufacturers, Kestrel has begun a new drive for responsive customer care and speedy availability of its comprehensive product range, delivered via the company’s state-of-the-art warehouse and distribution hub.

The end result is a reader-friendly document for stockists and installers which, it is hoped, will help to eliminate potential pricing errors and make handling account queries easier.

Kestrel’s Sales and Marketing Director Tony Crutcher said: ‘With over 1,300 products it’s important that we present our quotations in a concise and reader-friendly way.’

The new pricing system is one of a number if initiatives signalling the renaissance of Kestrel as one of the country’s leading manufacturers of UPVC building products, under the leadership of a new senior management team with Managing Director Paul Neilson at the helm.

The company believes it is well placed to achieve the highest level of customer satisfaction for sales, distribution and product quality. All Kestrel products are manufactured at Kestrel’s 140,000 sq ft state-of-the-art factory in Scunthorpe. By keeping 100% control of production, raw material sourcing and blending of its UPVC building products, Kestrel strives for consistent high quality and value through lean manufacturing to ISO9000 quality management standards.