01724 400500 

Our Customer Charter

Our Customer Charter sets out the minimum expectations that we, as a business, endeavor to achieve when building relationships with our customers and suppliers.

  • We have a customer focused approach and a clear commitment to being and offering the very best – in products and service.
  • Our committed and knowledgeable Customer Services Team will deal with all correspondence in a polite and respectful manner.
  • We will aim to respond to all enquiries within 48 hours.
  • All our customers are provided with set delivery days, where we aim to supply stock products within agreed timescales.
  • Our specialised fleet of vehicles along with fully trained drivers, provides a dedicated service which meets customers’ needs within the UK.

  • Our estimating team who have over 20 years’ experience, will do their best to turnaround enquiries under seven days with 99.5% accuracy on drawings or pricing bill of quantities.

  • All within the business are committed to the care of the environment and the prevention of pollution.

  • As a business we seek to minimise waste, promote recycling, reduce energy consumption, reduce harmful emissions and, where possible, to work with suppliers who themselves have sound environmental policies.
  • We produce all products to ISO9001 standard and within an environmental management system which satisfies the requirements of BS EN ISO 14001:2004. We are independently certified to BES 6001
  • We are confident in our products allowing us to offer the guarantees below:

“Think Customer. Everyone. Every Day”

Technical Downloads & Support

We offer a large range of useful technical downloads and product brochures to support you with your construction projects. Which include everything from our installation guides to environmental policies and our BBA certifications. If you are looking for support of any kind please head over to our technical downloads section or for further advice and more practical assistance contact info@kestrelbce.co.uk or call 01724 400454 to speak to a member of our specification team.