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Investment pays off for Kestrel

The past year has seen Kestrel invest heavily in new tooling and machinery, while also integrating its manufacturing, distribution and customer services functions on one site in Scunthorpe. 

Despite initial disruption, Kestrel said it is now on track with deliveries and product consistency had improved.

Kestrel sales and marketing director Simon Reynolds said: “We set ourselves a target of 99 percent for deliveries in full and on time by line, and 95 percent by order.

 “I am delighted to say that since March we have exceeded those targets.”

The tooling investment has also improved product consistency for the K16 and 605 ranges.

Derek Whale operations manager of the Kestrel brand said: “In addition to the obvious benefits of consistent product quality, customers are getting improved service levels as the new tools are giving much better machine utilisation.”

He added that Kestrel’s development programme had ‘reassured’ staff and customers about the brand’s position in the building products market. 

“I have worked at the Scunthorpe plant for a long time and the support the Kestrel brand is receiving is exceptional,” he said.

 The investment also saw a strengthened customer service team relocated to the Lincolnshire manufacturing site.

 Simon said: “Customer service has always been a strength of the brand, so it’s been great to hear recent positive feedback about the new team.

 “As our customer services department is now based in Scunthorpe, the team has built even stronger communication channels with manufacturing and distribution.

 “It’s clear that this is proving to be a real benefit for our customers.”