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Kestrel’s investment pays off for customers

The investment has seen Kestrel bring more staff on to its payroll as well as rolling out a comprehensive training programme.

Operations manager for Kestrel, Rich Amison, said: “Kestrel’s byword is reliability, and the investments are being made to ensure our customers get the quality products they need, when they need them.

“The evidence is that it’s paying off, with a double digit increase for the on time in full (OTIF) rate over the past year.”

The refurbishment programme and investment in tools has also led to less wastage, which as well as improving efficiency, is better for the environment.

“We have introduced a programme of continuous improvement, which means that we are constantly refining and upgrading systems and processes,” Rich added.

“This continuous improvement is across the operational side of the business and includes warehousing and customer services as well as the factory floor.”

Kestrel sales and marketing director Owen Thorogood said that the roofline brand’s customers are already seeing the benefit of the investment.

“The operations team have pulled together to bring about a programme of changes and improvements that are ensuring our customers can continue to rely on Kestrel to deliver the quality products they need,” Owen said.

“This commitment to continuous improvement can only help us deliver an even better service to customers in the future.”